I must admit, I am no exception like all Singaporean to the love of shopping and being attracted to a good deal.
When something like this came up,
I know that I just could not miss it.
A few reason that I feel that it is a good deal:
1). My Wife works in the next building
2). I need to meet up with her on every Friday for her ante-natal class
3). There are a few items worth more than $50 that we need to purchase and some shops there sells it.
Given all these, we went ahead and spend our money there.... not because it is most convenient and cheap, but we felt that prize redemption beats ang bao wrapper and lucky draw at any given day.
Well, what turned out as a good deal was nothing more than a gimmick.
Yes, I got what I wanted, a steamboat for the reunion dinner but that is after 2 trips and a very long queue from 8am.
If you think that I was pissed, you should see these people
And if you asked me, I believe that they have good reason to, as when I was there on Saturday, at about 12, which was 1 hour after the opening of the redemption, this was how it was
On a closer look
And 1 short video of some very angry shoppers
And all these you can find
hereAnd what I felt was bad management pure and simple was,
1). They started off being really slack about the terms and condition and started to make up more rules as they go along.
2). Was it that there were cases during the promo that some of the tenants actually went to exchange for the higher priced items resulting in those high value items being completely replenished just 1 to week into the event.
3). The whole idea of having a quota each day for redemption is in a way, rather silly as it will require people to keep going back to not shop, but just to queue to redeem the items. What they could have simply done was to :
a). Have a while stock last and close the event when the items run out and reduce all these grief
b). Stock up more of the items just so that shopper that spent money actually can redeem their items.
4). When the higher valued items ran out, asking the shoppers to redeem the lower value items, Now, the problem with that is, the value does not really equates, and given the limitation of 3 items per person, it means that the shopper will have to walk away with 3 packet of Yeos Drink instead of the Yu Yan Seng Hamper, does that measured up? Hardly. And I can assured you that nobody will be grateful for this swap.
Some people actually made a deliberate choice to shop there based on the fact that the promotion makes it worth their while to go there and bringing their money with them.
Fool me once, shame on me; fool me twice, shame on you.....
Those disgruntled shoppers may very well not take the bait come the next round. Maybe they do not care as there are one new sucker born everyday.
From the response on STOMP, I am not the only one and there are some more nuance and incidents of a poorly managed event
End of the day, Caveat Emptor. Even if it sounds like a good and reasonable deal, you may have to run through loops to get it or get royaly shafted.
But the real hero, are those customer service staff there. From what I understood, they were there day in and day out, putting up with shoppers which could be either angry, unreasonable or just down right abusive. This together with the unforgiving terms and condition, and from what I understand from 1, a management that were never present but reprimand them at the end of the day, they are the one that deserves our salute.
As for the Managements of Square2, shame on you.